Privacy notice.

Who operates this service?

Electrical Emergency 24/7 UK is a callout network led by Shaun Scott, based in Inverness. For questions about your information, this website or an application, email info@electricalemergency247.uk or call Shaun on 07915 054696.

Why we use your information

We use the details needed to respond to a service enquiry and take steps at your request before an arrangement is made. We also use information for our legitimate interests in reviewing electrician applications, keeping accounts secure, preventing abuse and handling follow-up or complaints. You can ask us to stop a callback or discuss an objection by contacting us.

Calling to arrange an electrician

When you ask us to find an electrician by phone, we may record your name, phone number, property address, postcode, description of the problem and callout status. We use these to arrange the service you have requested, keep a record of the arrangements and deal with enquiries. A callback enquiry does not book an electrician.

Approved electricians in your area can see the problem description and postcode district while we check who can attend. Your name, phone number and street address are shared with the assigned electrician after you confirm the arrangements with us. Please do not include passwords, alarm codes or unrelated personal information in the problem description. The network owner can review callout records to operate the service.

Callback requests and messages

If you request a callback, we store your name, phone number, property postcode, preferred callback time, enquiry type and any description you provide. The network owner can review these details and keep private follow-up notes to respond to your enquiry. If supplied, we also record how you heard about us, which callback form you used and the result of your enquiry. We use grouped counts to understand demand, improve the service and prioritise partner recruitment. We do not track your browsing across websites. These requests are not automatically sent to electricians. We do not use them for unrelated marketing.

The postcode checker uses your postcode to check coverage; it does not create a customer account or a booking. If you choose WhatsApp, you leave this website to use WhatsApp and its privacy terms apply. Only send photographs when it is safe, and avoid including unrelated personal information.

Electrician applications

We store your account email, a protected password hash and the application details you provide, including contact details, qualifications, registration information, coverage and insurance information. Saved application drafts are attached to your account so you can return on another device. We use these to review your application and, if approved, manage your account and match requests. We keep review notes and a record of relevant account and callout actions. Messages requesting more information appear in your account. Private review notes and working-agreement notes are available only to the network owner.

Sign-in and cookies

Electricians create an account on this website using an email address and password. Passwords are stored as salted hashes, not readable passwords. A necessary session cookie keeps you signed in for up to seven days. We use short-lived hashed identifiers to limit repeated sign-in attempts. Password recovery is handled by the network after identity checks, using a one-time link. The network owner signs in separately to the management area.

Customers do not need an account to call us. This site does not install advertising or analytics cookies. Our hosting provider may use necessary security cookies to protect the website from automated abuse.

Service providers and records

IONOS provides our email mailbox. Emails you send directly to us are stored there so we can respond.

Resend sends callback notifications to our IONOS mailbox. These include the details you submit, so the network owner can follow up. Email copies are managed separately from records stored on this website.

The site uses OpenAI Sites and Cloudflare infrastructure to host the service and store records. Independent electricians use confirmed callout details to carry out the agreed service and keep their own business records. We do not sell contact details for unrelated marketing.

Closed callback and callout records are removed from this site after 90 days as the service is used. Open enquiries, callouts and electrician accounts are retained while they are needed to run the service. Review and action logs are retained for up to one year. Ask us about deleting an application or closing an account.

Your choices and rights

Contact us to ask about your information, request access or correction, or discuss deletion or an objection to processing. Some records may need to be kept to resolve a dispute or meet legal obligations. You can raise a concern with the Information Commissioner’s Office.

Updated 25 September 2026.