ELECTRICAL FAULT & CALLOUT HELP
A socket has stopped working?
A damaged socket or a loss of power to your sockets needs professional attention. Call us with your postcode and a description of the problem so we can check who is available.
Help with socket and power faults
A socket problem may affect one outlet, several rooms or an entire circuit. Damage, unusual heat or a burning smell should be taken seriously. Keep away from damaged electrical equipment and do not attempt to open or repair it yourself. For fire, smoke or immediate danger, move to safety and call 999.
Does this sound familiar?
- One or more sockets have lost power.
- An outlet is damaged or appears discoloured.
- The circuit supplying your sockets keeps tripping.
What to tell us when you call
- Whether one socket or several outlets are affected.
- Any damage, unusual heat or smell you have noticed without approaching the equipment.
- Your postcode and when the problem first appeared.
We check the availability of independent electrician partners for your postcode. We speak with you to confirm the arrangements before a callout goes ahead. If nobody is available, we’ll tell you.
How our emergency electrician network worksUseful answers
Do I need to know whether the socket or wiring is faulty?+
No. Explain what you have noticed. The cause needs to be assessed by an electrician; you do not need to diagnose it yourself.
What if there is smoke or a burning smell?+
If there is fire, smoke or immediate danger, move to safety and call 999. Do not wait for a callout. Keep away from damaged equipment.