ELECTRICAL FAULT & CALLOUT HELP
Lost power in your property?
If sockets, lighting or part of your property have stopped working, we can check our network for an electrician. If the power cut affects the surrounding area, your electricity network is the right contact.
A local power cut or a fault inside the property?
A loss of electricity can be caused by a wider supply interruption or a fault within the property. Tell us whether nearby properties also appear affected and which parts of your home or premises have lost power. That helps identify the appropriate next step without guessing at the cause.
Does this sound familiar?
- Only part of the property has lost electricity.
- Sockets have stopped working while some lights remain on.
- Power has been intermittent or keeps going off.
What to tell us when you call
- Your postcode and a number we can reach you on.
- Which rooms, sockets or lights are affected.
- Whether you know of a wider power cut nearby.
We check the availability of independent electrician partners for your postcode. We speak with you to confirm the arrangements before a callout goes ahead. If nobody is available, we’ll tell you.
How our emergency electrician network worksUseful answers
Who should I contact for a power cut affecting my area?+
In England, Scotland and Wales, call 105. In Northern Ireland, call 03457 643 643. Our urgent-help page links to the electricity networks’ power-cut services.
Can you arrange an electrician for a fault within my property?+
Call us with your location and what has stopped working. We’ll check for a suitable independent partner and discuss the arrangements if someone can attend.